Return & Refund Policy

RETURN REFUNDS POLICY

Products can be returned within 15 days from the date of delivery.

Payment Refunds are applicable only in case of damaged product or delivery of incorrect product for only Prepaid Orders. No refund will be initiated for COD orders.

Returns and Replacements are done free of cost if wrong products or damaged products are received by the customer.

Exchanges:

Only if damaged products are received by the customer, those are allowed for Exchanges. Items can be exchanged with similar products.

Return Intimation:

You can Email Us at care@nutramantra.com within 15 days from date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.

Guidelines for a valid return:

Product, if any, should be in original condition

Box should be retained and returned

All products of Nutramantra are 100% Original. We understand how much your purchase is worth every purchase. We are committed to make your shopping experience pleasant.

CANCELLATION POLICY

An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.

You can cancel an order in easy step:

Email us on care@nutramantra.com

Please Note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests. Cancellation charges Rs.90 will be charged after order is completed/shipped.

REFUND POLICY

Refund is provided for only Prepaid Orders not for COD Orders.

Your refund will be initiated by us within 3 working days of receiving the refund request and authorization of the refund.

Your refund is estimated to be credited in the account, used for order payment, between 5-8 working days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).

MODE OF REFUND

For both cancelled orders & returned products (wrong products or damaged products are received by the customer), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.

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